Effective Date: 15/06/2023

Thank you for choosing DroneRecon, we want to ensure your complete satisfaction with your purchase. This Refund Policy outlines our guidelines regarding refunds for software purchased through our website. Please read this policy carefully before making a purchase.

1. Eligibility for Refunds
We offer refunds for software purchases made through our DroneRecon under the following circumstances:

a. Technical Issues: If you experience significant technical issues that prevent the software from functioning as intended, and our support team is unable to resolve the issue within a reasonable timeframe.
b. Defective Product: If you receive a defective software product that cannot be fixed or replaced within a reasonable timeframe.
c. Unauthorised Purchases: If your credit card or payment method was used without your consent to purchase the software.
d. Duplicate Purchases: If you accidentally purchase the same software product twice.

2. Refund Request Process
To initiate a refund request, please contact our customer support team within 7 days of your purchase. You can reach our support team via info@vioaviationsolutions.co.za. Please provide the following information with your refund request:

a. Order Details: Order number, date of purchase, and the email address used for the purchase.
b. Reason for Refund: Clearly explain the reason for your refund request, providing any relevant details or documentation.

3. Refund Evaluation and Approval
Once we receive your refund request, we will evaluate it based on the eligibility criteria outlined in Section 1. Our decision will be based on the information provided and the nature of the issue experienced. We reserve the right to request additional information or documentation if necessary.

4. Refund Options
If your refund request is approved, we offer a Payment Reversal. If your purchase was made through a credit card or payment gateway, we will initiate a refund to the same payment method used for the original purchase.

5. Refund Timeframe
Once your refund request is approved, we will process the refund within 7 days of our approval. Please note that it may take additional time for the refund to reflect on your account, depending on your payment provider.

6. Non-Refundable Items
Certain items are non-refundable, including but not limited to:

a. Software purchased outside of South African.
b. Software that has been used or altered by the customer.
c. Products that are ineligible for refunds as specified in Section 1.
d. Flight packs that have been generated through the website.

7. Policy Updates
We reserve the right to modify or update this refund policy at any time. The most recent version will be posted on DroneRecon, and the changes will be effective immediately.

Please note that this Refund Policy is in addition to any rights you may have under South African consumer protection laws, which may provide you with additional rights and remedies.

If you have any questions or concerns about our refund policy, please contact our customer support team.

VIO Aviation Solutions (Pty) Ltd

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